Most frequent questions and answers
Lollipop and Training Program are entitled to re-schedule a specific number of sessions in a calendar month based on their membership level.
For a session/class to be eligible for re-scheduling, a session/class must be cancelled a minimum of twenty-four (24) hours prior to the original scheduled session time.
Unfortunately, sessions that were not completed cannot roll over to the following month. All sessions approved to be rescheduled MUST be completed the following month in which it was missed.
For sessions/classes to be approved for a reschedule, members account must be in good standing with the following:
- No Outstanding Balances
- Waivers Completed
- Active Membership
In order to make up any session(s)/classes, you must have an active membership account. Our system will not allow for a member to reserve a session/class with an account that has been cancelled/dropped.