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Reschedule Requests​

Step

This form is for players that are looking to get their session/class rescheduled! Your request must be completed at least 24 hours in advance of the session. Be aware that members receive at most 2 sessions/classes per month that will be able to be rescheduled. All sessions/classes must be completed before the end of the following calendar month of the missed session/class. For further questions or concerns, please contact HPA at info@hpanation.com

Step

Accounted credit make up class/session! Credit must be used by the end of the following month in which the class/session was missed. 

Step

Our staff will get in contact with you within the week to schedule the make up session(s)/class. 

FAQ

Most frequent questions and answers

Lollipop and Training Program are entitled to re-schedule a specific number of sessions in a calendar month based on their membership level.

For a session/class to be eligible for re-scheduling, a session/class must be cancelled a minimum of twenty-four (24) hours prior to the original scheduled session time.

Unfortunately, sessions that were not completed cannot roll over to the following month. All sessions approved to be rescheduled MUST be completed the following month in which it was missed. 

For sessions/classes to be approved for a reschedule, members account must be in good standing with the following: 

  • No Outstanding Balances 
  • Waivers Completed 
  • Active Membership

In order to make up any session(s)/classes, you must have an active membership account. Our system will not allow for a member to reserve a session/class with an account that has been cancelled/dropped.